Returns and refunds

If you change your mind, Birthdays Boxed Up  do not offer a refund, but we are happy to offer a credit or exchange of a product. By making a purchase on our website you need to respect our return and refund conditions. In order to get a credit or an exchange please contact us by emailing info@birthdaysboxedup.co.nz as soon as possible. Return shipping is the responsibility of the customer and the product must be unused and unopened in order to get a credit or an exchange.

If any item from your order is faulty please contact us immediately so that we can offer a refund or a replacement.