Shipping

How long does it take for delivery?

Orders placed Monday to Sunday – will be prepared for the couriers to pick up the next morning (work days only – Monday to Friday)

Target delivery for orders within our local area of Queenstown is overnight delivery, South Island is 1-2 working days and the North Island is 2-3 working days to arrive, and an extra 24 hours if you require a rural delivery

If you do need your order urgently please email info@birthdaysboxedup.co.nz or state so in your order so that we can do our very best to get it to you on time.

Delivery addresses must be a street address as we can not deliver to PO Boxes.

What happens if my order arrives damaged?

Damaged items must be reported to us within 5 days of receipt of the package. 

Please keep the entire contents of the package handy until we have filled out our claim form with our courier company.  We may need photos of the damaged parcel in order to file a claim or in some cases our courier company likes to pick up the parcel as proof of damage.